⚠️ Important: If you have an urgent medical concern, call 111 or 999 for emergencies.
Messages from your team
Your doctors, nurses, or administrators may send you messages. These could be:
- Appointment reminders
- Test results
- Requests to complete a questionnaire
Clinic Letters
These are formal letters summarising your appointments, often sent after a clinic visit. They may include what was discussed and what happens next.
Questionnaires
Your team may ask you to complete a questionnaire to confirm you still want to remain on a waiting list, or to update your health status.
Important: If you do not respond within the time stated (usually 21 days), you may be removed from the waiting list.
"Start Consultation" button
This opens a secure conversation with your care team. You can ask questions, request changes, or discuss your results.
❓ Patient question: "I received a message asking me to complete a questionnaire. What happens if I don't?"
🤖 AI response: "If you do not complete the questionnaire by the deadline (usually 21 days), your care team may assume you no longer need the service and remove you from the waiting list. Your GP would be notified. If this happens, your GP can refer you again if needed. I recommend completing it as soon as possible – would you like help understanding the questions?"
🤖 AI response: "If you do not complete the questionnaire by the deadline (usually 21 days), your care team may assume you no longer need the service and remove you from the waiting list. Your GP would be notified. If this happens, your GP can refer you again if needed. I recommend completing it as soon as possible – would you like help understanding the questions?"
❓ Patient question: "I got a clinic letter but I don't understand what it says."
🤖 AI response: "I can help you understand it. Clinic letters often include: what was discussed in your appointment, any test results mentioned, and what the next steps are. If you share the key points from the letter (without personal details), I can explain what they mean."
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🤖 AI response: "I can help you understand it. Clinic letters often include: what was discussed in your appointment, any test results mentioned, and what the next steps are. If you share the key points from the letter (without personal details), I can explain what they mean."